Blog Post #7: Practice makes perfect

I decided to choose to write a dialogue about a phone conversation that I had with the proxim pharmacy that is situated in the hospital. My supervisor told me to call them, to ask the owner of the place and then explain the situation.

In my head , I already had a little idea of what I wanted to say:
It did not turn this way at all. It looked more like;

Me: Hello, I'm from the volunteer... Err.... I mean, I'm doing a stage in the department of communication and... Ok, i'm sorry , I'm stressed talking on the phone in english.
The lady: That's ok, take your time.
Me: Ok well, I need to talk to "x".
The lady: He isn't here right now.
Me: Oh ok, bye.



Let's just say that I hate talking on the phone but I called afterward and talked to the manager. It went better than I thought.

In the future, I'll try to write a short dialogue of what can happen but next time, I want it to happen this way:

Me: Hello, I'm an intern from the General Jewish Hospital and I'm working in the communication department. May I speak with "X"?
The lady: Sorry, he's not here today.
Me: Oh well, can you pass me your manager?
The manager: Yes hello?
Me: Hi, I'm an intern from the GJH. I'm from the communication department. I'm calling to inform you that some of your signages are broken and needs to be replaced.
The manager: Ok, thank you for telling me.
Me: My pleasure. Have a good afternoon.


3. I heard one of the guy that work in the communication department talks with the boss. The conversation was very formal because the employee was saying stuff like "Ok, sir." Other than that, I don't see a lot of formal conversation. They are very close people, almost like a family so they often laught together etc.

4. I heard my supervisor speak with two of her collegue. I knew it was informal because it was not work related. They were talking about discounts that they saw at a shoes store. It was quite funny to heard them talk about stuff like this on their break.

I learn from these experiences to be more formal with my collegue since I'm younger. Also, the "you" can be polite but it depends on how you use it. As for me, I started using "sir" when I speak with someone so I make you that they don't think I'm being rude.